Executives seem to agree that IT people – technicians and their leaders – do not understand the business very well. This causes all sorts of trouble when making financial decisions on major IT projects. Why don’t IT people “get” the business?
Maybe there’s something you can do about this.
Why don’t IT people understand our business?
It’s actually easier to do the right thing
The right thing is to plan, organize and execute with long-term results in mind. But nearly every manager is so driven by short-term metrics that they fail to account for longer-term effects of their decisions and actions. As a result, they accomplish less for themselves and for their organizations, making them less effective and less […]
How can IT management fail to understand business goals?
“Now more than ever, IT must invest the time to understand specific business goals and translate IT metrics to reflect an impact against these business goals. Often there is a gap between what IT reports and what is of interest to the business.” — An Introductory Overview of ITIL V3, itSMF, 2007, p. 38 There’s […]