When you ask for advice from an IT specialist, often the response is too technical, too closely tied to a commercial product, or simply off the mark because the underlying problems are management problems. Who can you turn to for useful and practical advice?
Cloud-based services are transforming business IT in major ways. What does this mean for structure and mission of the enterprise’s IT department? Is there anything left that can’t be done by the cloud and by cloud service vendors?
Collaboration thrives on trust, truth and a willingness to talk things through. When these elements are present for people in a team or in a department, those people take responsibility, use their authority wisely, and develop a climate of openness.
The right thing is to plan, organize and execute with long-term results in mind. But nearly every manager is so driven by short-term metrics that they fail to account for longer-term effects of their decisions and actions. As a result, they accomplish less for themselves and for their organizations, making them less effective and less […]
“Now more than ever, IT must invest the time to understand specific business goals and translate IT metrics to reflect an impact against these business goals. Often there is a gap between what IT reports and what is of interest to the business.” — An Introductory Overview of ITIL V3, itSMF, 2007, p. 38 There’s […]