Why don’t IT people understand our business?

Executives seem to agree that IT people – technicians and their leaders – do not understand the business very well. This causes all sorts of trouble when making financial decisions on major IT projects. Why don’t IT people “get” the business?
Maybe there’s something you can do about this.

Risk Management in IT

Risk management is a key area for financial leaders. When we look at IT development projects, we’re usually focused on opportunities rather than risks. But IT investments have risks beyond security and privacy issues. Project failure can lead to losses even beyond the intended investment. Here are seven ways to look at IT development projects from a risk management point of view.

Trust, truth and talking things through

Collaboration thrives on trust, truth and a willingness to talk things through. When these elements are present for people in a team or in a department, those people take responsibility, use their authority wisely, and develop a climate of openness.

It’s actually easier to do the right thing

The right thing is to plan, organize and execute with long-term results in mind.  But nearly every manager is so driven by short-term metrics that they fail to account for longer-term effects of their decisions and actions.  As a result, they accomplish less for themselves and for their organizations, making them less effective and less [...]

Success always looks easy

With all the news about IT projects that go bad, you would think that we’d hear more news about projects that go well.  Then we could just copy down the “best practices” that led to the success and – voilà – our projects would come out perfectly every time. But life is not so simple.  [...]

Stranger ways to fail

In the last article, I gave three reasons for IT project failure.  These are not the only ways to fail!  In this article I describe failure modes I’ve seen that are much less conventional – and harder to overcome without serious dedication at the top. Here are the three reasons from last time: They’re not [...]

Three causes of IT project failure

IT projects often don’t get done.  Not just done late, but not done at all.  Industry statistics show that over 50% of major IT projects are not regarded as successful. They get abandoned because they’re too late or because they’re so far over budget that the sponsors give up.  Many more deliver something, but not [...]

Software, software everywhere

Software is different from other technical stuff.  It’s abstract, invisible, and runs at extremely high speed.  So the people who are good at working with software tend to be different from “ordinary” engineers.  They have to be good at visualizing the abstract processes and the mathematical algorithms that make up the procedures implemented in software. [...]

How can IT management fail to understand business goals?

“Now more than ever, IT must invest the time to understand specific business goals and translate IT metrics to reflect an impact against these business goals.  Often there is a gap between what IT reports and what is of interest to the business.”   – An Introductory Overview of ITIL V3, itSMF, 2007, p. 38 There’s [...]

Agile Clouds

Buzzwords abound in the Business IT world. You can’t ignore these words because they come at you from all sides. Here are the realities of “Cloud” and “Agile” to help you cope with the possible hype you’ve been hearing.